The rise in the popularity of the chatbot is a thing of excitement in the tech community. It wasn’t exactly on the radar for this long standing artificial intelligence to see such a surge in interest, but with new and promising developments in its capabilities programmers and businesses alike are seeing how valuable this technology can be.
From individualized customer service on a scale that would be impossible otherwise to digital assistants that act as effectively as personal assistants do, chatbots are poised to become an integral part of our personal and professional lives much like Capps and websites are now.
Fear for Jobs
It stands to reason that with the rise of the chatbot comes some apprehension about the implications of this artificial intelligence coming to dominate the market. If trends are to be believed then soon enough chatbots will overtake apps in popularity, and as companies large and small clamor to develop their own chatbots, people are beginning to worry that it won’t be long before this more cost effective and efficient form of technology replaces humans at work altogether.
Why not bots?
As a cheaper, faster, more efficient, alternative to humans it isn’t hard to see a chatbot’s appeal. They don’t require a salary and can be programmed to always act ethically and appropriately. Consumers can easily interface with them and they are able to answer all queries in a knowledgeable manner and will do so even more effectively as their command of language patterns and intent is improved upon. Businesses will be able to use chatbots to communicate, upsell, suggest, and guide users throughout the purchase process.
No need for cashiers anymore?
Service providers will be able to program chatbots to aid in selections and schedule user’s appointments. The possibilities of integrating this technology to the benefit of any business will be close to boundless. So, it stands to reason that customer service jobs will undergo a transition from being done by humans to being automated and handled by chatbots. The need for cashiers and servers in retail industries will decrease as consumers are offered the option to order and pay for their goods via text message and then have it delivered or pick up the order themselves at their convenience.
No need to panic
Though the advent of chatbots will undoubtedly replace some jobs now done by humans the fact that they will also vastly increase the reach of the companies that use them is sure to mean new job opportunities for people. Without the physical human manpower in place to solve problems, troubleshoot technology, serve the customer, produce the products, perform the services, and maintain a standard the quality of service will suffer and eventually business will too. It’s this fact that will ensure that artificial intelligence can never truly replicate or replace the human touch.