Chatbots are specifically designed to carry out conversations with users while simultaneously collecting information it can then use to create more detailed and specific responses to their queries. In order to allow users to feel comfortable and excited to interact with a chatbot it’s important for a chatbot builder to consider and create a distinct personality for it and to program the bot respond accordingly to whatever it is asked. Choosing the right characteristics for a chatbot’s personality is important, the interactive nature of the bot is its strength.
Although users must know they’re talking to some form of artificial intelligence and not to a human representative, they don’t want to feel as though they are having a run of the mill, overly generic encounter or else they’ll feel the effort is a way of time. The more personable and distinctive a chatbot is designed to be the more enjoyable users will find the experience of interacting with them to be. This will also help them to find the experience memorable and so they will be more likely to use the service again. To create a chatbot with a winning personality keep the following tips in mind during the development stage:
Consider the brand
Since your chatbot will act as a representative for your brand or business, it needs to behave accordingly just as its human counterparts would. When developing a chatbot’s personality it’s important to consider the mission, target customer, and goals of the brand or business that the bot is for to be sure that the end result reflects those characteristics. Your bot can have a friendly helpful disposition, a dry and witty sense of humor, or anything in between, as long as it represents your business or brand image well.
Consider the user
Knowing who is likely to interact with the chatbot is important, since you want users to understand and be understood by the chatbot for it to work most effectively. Age, gender, and intent of the average user should be clear and at the forefront of the minds of the bot’s developers to help in anticipating the kinds of queries the bot will receive and the responses it should give.
Consider the task
Whether offering product options or taking an order for its user a chatbot’s prompts and responses need to pertain to the task at hand. Its personality should also be task oriented in order to help the bot and the user to stay focused on the goal of their interaction.
Because chatbots are a kind of artificial intelligence that can be programmed to effectively communicate with users they are ideal to fit many of the needs of businesses large and small. Chatbots are also very easy to program and develop and no prior knowledge of coding or programming is necessary to create one. Through the development of tools and resources that anyone interested can find and use to create Chatbots that suit their websites or social media profiles it’s now very simple for all businesses to have access to the help of this technology. Whether it’s for answering customer’s questions or gathering and providing information about local weather and local events, a chatbot is only as versatile as its programmed to be. The following is a list of tools that are all anyone needs to program chatbots even with little to no programming experience:
Chatfuel – Specifically designed to allow anyone to create the bots they need without having any coding experience, this program prides itself on being easy to use and on providing advanced features and quick development as well. With a step by step guide that leads its users through the process this service makes creating the right bot for your needs easy. Chatbots created with Chatfuel are compatible with well-known platforms Facebook messenger and Telegram.
Motion.ai – This service is another one that allows users to build without having experience building Chatbots before. It too is compatible with many well-known messaging platforms, but it’s chatbots can also be used with email and SMS texting services as well as web chats and certain apps. It’s user interface is designed to make the process of getting the bots ready for use simple and fast and is completely free of charge up to 100000 messages a month.
Botsify – A popular option for a chatbot builder because of its compatibility with the ever-popular hosting platform WordPress, this service is a great option for beginners because it comes with many different tutorials – including video tutorials, that aid in the building process. It also features quickly evolving marketing and integration options that will make your bots more effective and versatile.
Mindiq – This tool uses no coding at all to provide its bot building services and is innovative in what it makes its bots capable of doing. Users have the option to do cool things like making a bot that delivers a company newsletter through messages in a messaging platform or sending out posts to social medias – including Twitter – via an RSS feed. These posts can be scheduled to be sent out at certain times. This builder also creates bots that are helpful with ecommerce and can be integrated for use with shopping platforms including Shopify.
Bot analytics – Once you’ve built your bot and have it running on your sites and social media profiles, it’s important to be able to monitor how well it’s performing and how effective it is at helping meet the goals of the business. It also gives users the chance to read and reflect on the data the bots collected. This tool allows business owners to evaluate not only their bots and the information they collect but also what customers and visitors found most engaging or were most curious about when interacting with the chatbot.